Giganet

Software & Web Services • United Kingdomgiganet.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−28.1 vs. last month3.83 ★ average rating · 625 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#276of 363

Top 76% · Bottom Tier

#1 (best)#363 (worst)

#274Peer

#275Peer

#276This company

#277Peer

#278Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 32% negative

68%

positive

Positive68%
Neutral1%
Negative32%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 55% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.3%

Product Quality

13.0%

Loyalty

11.1%

Response Speed

10.0%

Communication

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 31.8% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

66.2%

4★

3.2%

3★

2.2%

2★

3.5%

1★

24.8%

Based on 625 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 47.8% in the three months before that.

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