Customereye

National Office Furniture Supplies

Professional Services • United Kingdomwww.nationalofficefurnituresupplies.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
+13.8 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#163of 517
Top 32% · Upper Half
#1 (best)#517 (worst)
#161Peer
#162Peer
#163This company
#164Peer
#165Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 0% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.6%
Delivery Shipping
19.9%
Customer Support
15.8%
Onboarding
8.4%
Loyalty
8.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
80.3%
4
11.0%
3
3.7%
2
1.5%
1
3.5%

Based on 600 analyzed reviews. Sentiment is slipping: 94.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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