Greeting Card Universe

Professional Services • United Statesgreetingcarduniverse.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+27.3 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#247of 517

Top 48% · Upper Half

#1 (best)#517 (worst)

#245Peer

#246Peer

#247This company

#248Peer

#249Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%

positive

Positive87%
Neutral2%
Negative11%

Sentiment Balance

Covering August 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Product Quality

21.4%

Response Speed

14.7%

Loyalty

10.4%

Onboarding

8.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 16.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.5%

4★

3.5%

3★

1.3%

2★

0.3%

1★

1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.7% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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