Namecheap

Software & Web Services • United Stateswww.namecheap.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−33.4 vs. last month3.11 ★ average rating · 1,465 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#338of 363

Top 93% · Bottom Tier

#1 (best)#363 (worst)

#336Peer

#337Peer

#338This company

#339Peer

#340Peer

Overall Customer Sentiment

Below Average

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral2%
Negative46%

Sentiment Balance

Covering July 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,412 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Pricing

16.6%

Product Quality

12.4%

Loyalty

11.4%

Problem Resolution

11.0%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 11.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 46.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

45.5%

4★

4.6%

3★

4.2%

2★

6.7%

1★

39.0%

Based on 1,465 analyzed reviews. Sentiment is slipping: 36.4% of reviews in the last three months were positive, compared with 52.6% in the three months before that.

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