TotalAV

Software & Web Services • United Statestotalav.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

−1.2 vs. last month2.65 ★ average rating · 1,884 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#352of 363

Top 97% · Bottom Tier

#1 (best)#363 (worst)

#350Peer

#351Peer

#352This company

#353Peer

#354Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 251 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 55% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,872 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

23.1%

Communication

18.0%

Customer Support

14.3%

Loyalty

12.3%

Product Quality

8.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 63.7% across this company's analyzed reviews.
•53 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

32.0%

4★

7.1%

3★

5.3%

2★

5.3%

1★

50.4%

Based on 1,884 analyzed reviews. Sentiment is improving: 67.1% of reviews in the last three months were positive, compared with 47.4% in the three months before that.

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