Customereye

My Phone Support

Tech & Electronics • New Yorkwww.myphonesupport.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#69of 127
Top 54% · Mid Pack
#1 (best)#127 (worst)
#67Peer
#68Peer
#69This company
#70Peer
#71Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.8%
Problem Resolution
21.2%
Product Quality
13.3%
Loyalty
12.8%
Communication
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
92.5%
4
4.7%
3
1.2%
2
0.7%
1
1.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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