Based on public reviews and response behavior.
1,954 reviews.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
51.6
Industry average 64.8
13.2 below average
Rating
3.39
Industry average 4.32
0.93 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
54% of reviews positive, 44% negative
Covering August 2026 — 20 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,954 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.512 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 51.6 sits in the bottom quarter of about 3,200 ranked General Retail & Marketplaces companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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