JM Bullion

General Retail & Marketplacesjmbullion.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−2.3 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#62of 359

Top 17% · Top Tier

#1 (best)#359 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 23% negative

74%

positive

Positive74%
Neutral3%
Negative23%

Sentiment Balance

Covering August 2024 — 83 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Loyalty

14.7%

Response Speed

14.5%

Product Quality

12.9%

Pricing

10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 26.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.7%

4★

5.0%

3★

2.8%

2★

0.7%

1★

11.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.8% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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