Based on public reviews and response behavior.
636 reviews over 1,745 days (about 11 per month). Busiest month: 15% of reviews. Languages: en 99%, unknown 1%, fr 0%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
51.4
Industry average 64.8
13.4 below average
Rating
4.35
Industry average 4.32
0.03 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering September 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 636 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a tiered support system that includes live chat with human agents during business hours, a defined SLA of 24-48 hours for email tickets, and a dedicated phone line or callback system for disputes over $200. Assign a customer success manager role for high-value customers (lifetime spend >$500).
Introduce a mandatory pre-bid cost summary that shows the estimated final price inclusive of buyer premium, shipping estimate, and any credit card fees before a bid is confirmed. Add a prominent FAQ section on the auction page explaining each fee type.
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