Based on public reviews and response behavior.
600 reviews over 2,317 days (about 7.9 per month). Busiest month: 7% of reviews.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 25 Oct 2026
Score
46.6
Industry average 66.0
19.4 below average
Rating
2.56
Industry average 4.47
1.91 below average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
42% of reviews positive, 56% negative
Covering August 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.221 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.6 sits in the bottom quarter of about 2,600 ranked Hobbies & Arts companies (25th percentile: 58, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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