Bax Music

Hobbies & Arts • United Kingdombax-shop.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

62/100

+13.1 vs. last month4.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#150of 467

Top 32% · Upper Half

#1 (best)#467 (worst)

#148Peer

#149Peer

#150This company

#151Peer

#152Peer

Overall Customer Sentiment

Above Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering November 2024 — 84 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.0%

Pricing

14.0%

Product Quality

13.6%

Customer Support

11.8%

Loyalty

11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

70.3%

4★

6.2%

3★

2.8%

2★

2.0%

1★

18.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.5% of reviews in the last three months were positive, compared with 84.1% in the three months before that.

Unlock full insights