Based on public reviews and response behavior.
600 reviews over 20 days (about 913 per month). Busiest month: 50% of reviews — one month dominates this sample.
Finance & Insurance average: score 63.1, rating 4.25 stars, reply rate 48.2%, over 2,412 ranked companies · benchmark 11 Oct 2026
Score
42.2
Industry average 63.1
20.9 below average
Rating
3.98
Industry average 4.25
0.27 below average
Reply rate
—
Industry average 48.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering September 2024 — 301 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,412 ranked companies in Finance & Insurance (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 42.2 sits in the bottom quarter of about 2,400 ranked Finance & Insurance companies (25th percentile: 54, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 24% of reviews against an industry average of 48%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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