Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
62% of reviews positive, 36% negative
Covering September 2024 — 301 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 37% negative and 2% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Response Speed, making up 10.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
