Based on public reviews and response behavior.
714 reviews over 3,173 days (about 6.8 per month). Busiest month: 46% of reviews. Languages: en 100%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
40.6
Industry average 64.0
23.4 below average
Rating
3.62
Industry average 4.23
0.61 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 38% negative
Covering August 2026 — 191 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 34% negative and 2% neutral.
Share of theme mentions
Themes from the 714 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.120 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.6 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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