HSBC

Finance & Insurance • United Kingdomwww.hsbc.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+10.2 vs. last month1.66 ★ average rating · 941 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#358of 373

Top 96% · Bottom Tier

#1 (best)#373 (worst)

#356Peer

#357Peer

#358This company

#359Peer

#360Peer

Overall Customer Sentiment

Below Average

20% of reviews positive, 78% negative

20%

positive

Positive20%
Neutral2%
Negative78%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 886 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Communication

15.0%

Loyalty

13.6%

Response Speed

10.7%

Problem Resolution

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 78.1% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

11.7%

4★

2.3%

3★

3.9%

2★

4.6%

1★

77.5%

Based on 941 analyzed reviews. Sentiment is improving: 48.3% of reviews in the last three months were positive, compared with 17.4% in the three months before that.

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