Based on public reviews and response behavior.
1,743 reviews over 1,713 days (about 31 per month). Busiest month: 23% of reviews. Languages: en 84%, unknown 15%, fr 1%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
40.5
Industry average 64.0
23.5 below average
Rating
3.28
Industry average 4.23
0.95 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 43% negative
Covering September 2026 — 372 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 27% negative and 2% neutral.
Share of theme mentions
Themes from the 1,743 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.254 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.5 sits in the bottom quarter of about 2,800 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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