Customereye

Mr Memory

Computers & Hardware • United Kingdomwww.mrmemory.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
+1.8 vs. last month4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#15of 127
Top 12% · Top Tier
#1 (best)#127 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 107 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Response Speed
17.8%
Product Quality
14.0%
Customer Support
13.6%
Onboarding
9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 23.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.2%
4
2.7%
3
0.5%
2
0.0%
1
0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.3% of reviews in the last three months were positive, compared with 99.5% in the three months before that.

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