Customereye

Mr Fothergills Seeds Ltd

Home & Living • United Kingdomwww.mr-fothergills.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−2.3 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#518of 675
Top 77% · Bottom Tier
#1 (best)#675 (worst)
#516Peer
#517Peer
#518This company
#519Peer
#520Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering November 2024 — 84 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 31% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
28.9%
Response Speed
18.0%
Product Quality
14.9%
Customer Support
8.6%
Pricing
8.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 45.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.5%
4
5.2%
3
2.5%
2
1.5%
1
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.8% of reviews in the last three months were positive, compared with 94.7% in the three months before that.

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