1stoplighting

Home & Living • Sacramento1stoplighting.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+4.8 vs. last month3.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#600of 675

Top 89% · Bottom Tier

#1 (best)#675 (worst)

#598Peer

#599Peer

#600This company

#601Peer

#602Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral2%
Negative38%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 33% negative and 67% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.1%

Customer Support

14.0%

Loyalty

12.2%

Response Speed

11.9%

Product Quality

11.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

62.5%

4★

4.5%

3★

2.7%

2★

4.2%

1★

26.2%

Based on 600 analyzed reviews. Sentiment is slipping: 16.7% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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