Customereye

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Software & Web Serviceswww.mozilla.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

54 reviews over 1,935 days (about 0.8 per month). Busiest month: 6% of reviews. Languages: en 69%, de 26%, da 2%.

Overall Score

26/100
Short observation window (1935 days)
1.70 ★ average rating · 54 reviews
26/100 from 54 reviews over 2 months, limited confidence. trend not shown: window under six months.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

25.6

Industry average 61.8

36.2 below average

Rating

1.70

Industry average 4.15

2.45 below average

Reply rate

—

Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#3053of 3146 ranked in Software & Web Services
Top 97% · Bottom Tier
#1 (best)#3146 (worst)
#3051Peer
#3052Peer
#3053This company
#3054Peer
#3055Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

35% of reviews positive, 65% negative

35%
positive
  • Positive35%
  • Neutral0%
  • Negative65%

Sentiment Balance

Covering November 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
Hidden
Problem Resolution
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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