Licensel

Software & Web Services • United Kingdomlicensel.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

−14.6 vs. last month4.93 ★ average rating · 86 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#359of 363

Top 99% · Bottom Tier

#1 (best)#363 (worst)

#357Peer

#358Peer

#359This company

#360Peer

#361Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 73% negative

22%

positive

Positive22%
Neutral5%
Negative73%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 64 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

50.0%

Product Quality

50.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 81.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.0%

4★

7.0%

3★

0.0%

2★

0.0%

1★

0.0%

Based on 86 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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