Customereye

Mouth Ulcers & Gums

Healthcare & Medical • United Kingdomwww.mouthulcers.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#89of 615
Top 14% · Top Tier
#1 (best)#615 (worst)
#87Peer
#88Peer
#89This company
#90Peer
#91Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering July 2020 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.4%
Delivery Shipping
17.3%
Response Speed
15.9%
Loyalty
15.4%
Product Quality
14.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
94.7%
4
2.2%
3
0.5%
2
0.3%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 86.4% in the three months before that.

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