Customereye

Mountain Warehouse

Apparel & Fashion • United Kingdomwww.mountainwarehouse.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−4.6 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#246of 330
Top 75% · Mid Pack
#1 (best)#330 (worst)
#244Peer
#245Peer
#246This company
#247Peer
#248Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering December 2024 — 103 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.1%
Response Speed
14.9%
Delivery Shipping
12.7%
Problem Resolution
11.2%
Product Quality
10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 22.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
79.3%
4
5.8%
3
1.5%
2
2.2%
1
11.2%

Based on 600 analyzed reviews.

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