Customereye

Mortgage Educators and Compliance

Professional Certification & Skills • United Stateswww.mortgageeducators.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
+6.4 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#148of 281
Top 53% · Mid Pack
#1 (best)#281 (worst)
#146Peer
#147Peer
#148This company
#149Peer
#150Peer

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 9% negative

89%
positive
  • Positive89%
  • Neutral2%
  • Negative9%

Sentiment Balance

Covering September 2024 — 68 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
40.4%
Loyalty
21.4%
Response Speed
9.9%
Onboarding
9.2%
Customer Support
8.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 24.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
93.3%
4
2.3%
3
0.8%
2
1.0%
1
2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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