Customereye

EdPlace

Professional Certification & Skills • United Kingdomwww.edplace.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.15 ★ average rating · 741 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#53of 281
Top 19% · Top Tier
#1 (best)#281 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 22% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering March 2025 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 704 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.3%
Customer Support
20.5%
Loyalty
15.1%
Onboarding
11.9%
Pricing
10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
60.6%
4
18.4%
3
7.4%
2
3.1%
1
10.5%

Based on 741 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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