Morphy Richards UK

Appliances & Home Electronics • United Kingdomwww.morphyrichards.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

+9.2 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#39of 189

Top 21% · Top Tier

#1 (best)#189 (worst)

#37Peer

#38Peer

#39This company

#40Peer

#41Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering November 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.3%

Communication

12.9%

Product Quality

12.2%

Loyalty

12.0%

Problem Resolution

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

67.2%

4★

7.8%

3★

3.0%

2★

2.5%

1★

19.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 81.4% of reviews in the last three months were positive, compared with 84.1% in the three months before that.

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