Based on public reviews and response behavior.
2,100 reviews.
Gaming & Esports average: score 59.0, rating 4.16 stars, reply rate 25.6%, over 1,050 ranked companies · benchmark 23 Oct 2026
Score
32.3
Industry average 59.0
26.7 below average
Rating
2.31
Industry average 4.16
1.85 below average
Reply rate
—
Industry average 25.6%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 57% negative
Covering August 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 74% negative and 5% neutral.
Share of theme mentions
Themes extracted from 2,100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,050 ranked companies in Gaming & Esports (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.289 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 32.3 sits in the bottom quarter of about 1,200 ranked Gaming & Esports companies (25th percentile: 49, median: 59). The weakest topic and the reply rate are the two levers that move this score fastest.
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