Milesandmore

Automotive & Mobility • United Stateswww.miles-and-more.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

−6.7 vs. last month1.05 ★ average rating · 289 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#239of 265

Top 90% · Bottom Tier

#1 (best)#265 (worst)

#237Peer

#238Peer

#239This company

#240Peer

#241Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 78% negative

21%

positive

Positive21%
Neutral1%
Negative78%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 249 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.9%

Loyalty

15.8%

Communication

15.6%

Problem Resolution

10.0%

Pricing

9.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100

90/100

signal score

•Built from a negative-review share of 78.1% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

0.3%

4★

0.0%

3★

0.3%

2★

3.1%

1★

96.2%

Based on 289 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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