Budget Car Rental

Automotive & Mobilitywww.budget.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−12.8 vs. last month1.58 ★ average rating · 956 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#235of 265

Top 89% · Bottom Tier

#1 (best)#265 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 77% negative

22%

positive

Positive22%
Neutral1%
Negative77%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 21% of reviews in this period, with 79% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 892 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

18.4%

Loyalty

17.3%

Customer Support

16.7%

Response Speed

10.0%

Communication

9.6%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH97/100

97/100

signal score

•Built from a negative-review share of 76.7% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

10.7%

4★

1.6%

3★

2.3%

2★

5.9%

1★

79.6%

Based on 956 analyzed reviews. Sentiment is holding steady: 36.5% of reviews in the last three months were positive, compared with 35.1% in the three months before that.

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