Based on public reviews and response behavior.
100 reviews over 853 days (about 3.6 per month). Busiest month: 18% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 25 Oct 2026
Score
53.2
Industry average 66.5
13.3 below average
Rating
4.23
Industry average 4.38
0.15 below average
Reply rate
—
Industry average 44.7%
not measured
Not ranked
no reviews in the last 12 months
71% of reviews positive, 27% negative
Covering June 2023 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,989 ranked companies in Healthcare & Medical (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.458). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 53 mentions with a sentiment score of 75.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
