Customereye

Melio Health UK

Healthcare & Medical • United Kingdomwww.meliohealth.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

48/100
−41.7 vs. last month4.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#469of 615
Top 76% · Bottom Tier
#1 (best)#615 (worst)
#467Peer
#468Peer
#469This company
#470Peer
#471Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering June 2023 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.7%
Response Speed
15.2%
Loyalty
12.2%
Product Quality
11.4%
Onboarding
10.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • •Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
72.7%
4★
11.2%
3★
5.3%
2★
2.3%
1★
8.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 64.3% in the three months before that.

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