Customereye

Medicines2u

Pharmacy & Online Medicine • United Stateswww.medicines2u.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

45/100
4.17 ★ average rating · 573 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#158of 189
Top 84% · Bottom Tier
#1 (best)#189 (worst)
#156Peer
#157Peer
#158This company
#159Peer
#160Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 30% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative30%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 526 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Response Speed
17.7%
Customer Support
17.3%
Product Quality
11.1%
Loyalty
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 47.7% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
74.0%
4
5.6%
3
1.7%
2
1.2%
1
17.5%

Based on 573 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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