Customereye

Cloud Pharmacy | Online Pharmacy

Pharmacy & Online Medicine • United Kingdomwww.cloudpharmacy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+2.6 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#121of 189
Top 64% · Mid Pack
#1 (best)#189 (worst)
#119Peer
#120Peer
#121This company
#122Peer
#123Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering December 2024 — 175 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Response Speed
20.0%
Customer Support
18.4%
Product Quality
12.0%
Onboarding
9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.2%
4
4.5%
3
2.0%
2
2.0%
1
3.3%

Based on 600 analyzed reviews.

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