Based on public reviews and response behavior.
1,226 reviews over 1,346 days (about 28 per month). Busiest month: 21% of reviews. Languages: en 88%, unknown 10%, fr 1%.
Pharmacy & Online Medicine average: score 60.6, rating 4.28 stars, reply rate 37.5%, over 560 ranked companies · benchmark 30 Oct 2026
Score
56.9
Industry average 60.6
3.7 below average
Rating
3.92
Industry average 4.28
0.36 below average
Reply rate
—
Industry average 37.5%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 41% negative
Covering July 2026 — 93 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 45% negative and 2% neutral.
Share of theme mentions
Themes from the 1,226 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 560 ranked companies in Pharmacy & Online Medicine (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.143 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 82% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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