Based on public reviews and response behavior.
604 reviews.
General Retail & Marketplaces average: score 61.9, rating 4.19 stars, reply rate 35.3%, over 2,553 ranked companies · benchmark 10 Oct 2026
Score
42.3
Industry average 61.9
19.6 below average
Rating
3.58
Industry average 4.19
0.61 below average
Reply rate
—
Industry average 35.3%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering September 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 604 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,553 ranked companies in General Retail & Marketplaces (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.199 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.321). Review the worst months in the trend data to identify specific operational or product issues.
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