MATT & NAT

General Retail & Marketplaces • Canadawww.mattandnat.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−40.0 vs. last month3.58 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#306of 359

Top 85% · Bottom Tier

#1 (best)#359 (worst)

#304Peer

#305Peer

#306This company

#307Peer

#308Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral1%
Negative37%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Product Quality

17.7%

Loyalty

14.3%

Response Speed

13.3%

Customer Support

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 36.8% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

52.2%

4★

10.3%

3★

6.0%

2★

7.0%

1★

24.7%

Based on 604 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 55.6% in the three months before that.

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