Based on public reviews and response behavior.
254 days of reviews, with a steady monthly review flow. Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
General Retail & Marketplaces average: score 62.4, rating 4.11 stars, reply rate 34.9%, over 2,663 ranked companies · benchmark 9 Nov 2026
Score
20.0
Industry average 62.4
42.4 below average
Rating
1.42
Industry average 4.11
2.69 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 75% negative
Covering October 2025, not the company's full review history.
Takeaway: Positive sentiment accounts for 23% of reviews in this period, with 77% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,663 ranked companies in General Retail & Marketplaces (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.425 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 20.0 sits in the bottom quarter of about 2,700 ranked General Retail & Marketplaces companies (25th percentile: 53, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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