Customereye

Marshall Motor Group

Automotive & Mobilitywww.marshall.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 64 days (about 95 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

61/100
Short observation window (64 days)
+5.5 vs. last month3.02 ★ average rating · 200 reviews
61/100 from 200 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 52% of the reviews.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

60.5

Industry average 63.5

3.0 below average

Rating

3.02

Industry average 4.23

1.21 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1454of 2447 ranked in Automotive & Mobility
Top 59% · Mid Packup 812 from last month
#1 (best)#2447 (worst)
#1452Peer
#1453Peer
#1454This company
#1455Peer
#1456Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 40% negative

60%
positive
  • Positive60%
  • Neutral1%
  • Negative40%

Sentiment Balance

Covering October 2026 — 77 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Pricing
Hidden
Product Quality
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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