Customereye

Transport for Wales

Automotive & Mobility • United Kingdomtfw.wales

Review data last updated .

Based on public reviews and response behavior.

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9 days of reviews, with a steady monthly review flow. Busiest month: 100% of reviews — one month dominates this sample. Languages: en 98%, cy 2%, de 1%.

Overall Score

61/100
Short observation window (9 days)
4.01 ★ average rating
61/100 from public reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Automotive & Mobility average: score 62.4, rating 4.13 stars, reply rate 38.6%, over 2,618 ranked companies · benchmark 5 Nov 2026

Score

60.5

Industry average 62.4

1.9 below average

Rating

4.01

Industry average 4.13

0.12 below average

Reply rate

—

Industry average 38.6%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1495of 2618 ranked in Automotive & Mobility
Top 57% · Mid Pack
#1 (best)#2618 (worst)
#1493Peer
#1494Peer
#1495This company
#1496Peer
#1497Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

60% of reviews positive, 38% negative

60%
positive
  • Positive60%
  • Neutral2%
  • Negative38%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Loyalty
Hidden
Response Speed
Hidden
Product Quality
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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