Based on public reviews and response behavior.
199 reviews over 94 days (about 64 per month). Busiest month: 35% of reviews. Languages: en 100%, es 1%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,027 ranked companies · benchmark 23 Oct 2026
Score
51.3
Industry average 64.8
13.5 below average
Rating
3.89
Industry average 4.32
0.43 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 31% negative
Covering September 2026 — 68 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 28% negative and 2% neutral.
Based on 4 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 199 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,027 ranked companies in General Retail & Marketplaces (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.233 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.154). Review the worst months in the trend data to identify specific operational or product issues.
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