Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
72% of reviews positive, 27% negative
Covering August 2026 — 91 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.
Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Response Speed, making up 6.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 608 analyzed reviews. Sentiment is improving: 81.7% of reviews in the last three months were positive, compared with 20.0% in the three months before that.
