Lulu and Georgia

Home & Living • United Stateswww.luluandgeorgia.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−8.3 vs. last month3.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#626of 675

Top 93% · Bottom Tier

#1 (best)#675 (worst)

#624Peer

#625Peer

#626This company

#627Peer

#628Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral2%
Negative44%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.0%

Product Quality

14.0%

Customer Support

13.2%

Response Speed

11.3%

Loyalty

9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 48.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

48.0%

4★

5.8%

3★

6.8%

2★

8.2%

1★

31.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 9.5% in the three months before that.

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