Based on public reviews and response behavior.
600 reviews over 419 days (about 44 per month). Busiest month: 11% of reviews.
Home & Living average: score 67.0, rating 4.46 stars, reply rate 45.0%, over 5,958 ranked companies · benchmark 17 Oct 2026
Score
62.2
Industry average 67.0
4.8 below average
Rating
4.63
Industry average 4.46
0.17 above average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering October 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,958 ranked companies in Home & Living (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.135 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.565). Review the worst months in the trend data to identify specific operational or product issues.
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