Eflorist

Home & Living • United Kingdomwww.eflorist.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−13.4 vs. last month1.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#620of 675

Top 92% · Bottom Tier

#1 (best)#675 (worst)

#618Peer

#619Peer

#620This company

#621Peer

#622Peer

Overall Customer Sentiment

Below Average

31% of reviews positive, 68% negative

31%

positive

Positive31%
Neutral1%
Negative68%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 78% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.2%

Customer Support

13.7%

Loyalty

13.3%

Communication

12.4%

Pricing

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 58.0% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

15.8%

4★

1.8%

3★

0.8%

2★

3.5%

1★

78.0%

Based on 600 analyzed reviews. Sentiment is slipping: 3.2% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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