La-Z-Boy

Home & Living • United Stateswww.la-z-boy.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

−4.2 vs. last month1.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#645of 675

Top 96% · Bottom Tier

#1 (best)#675 (worst)

#643Peer

#644Peer

#645This company

#646Peer

#647Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.1%

Customer Support

16.5%

Product Quality

13.1%

Delivery Shipping

12.4%

Pricing

12.4%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH98/100

98/100

signal score

•Built from a negative-review share of 78.0% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

3.2%

4★

0.3%

3★

1.3%

2★

8.7%

1★

86.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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