Kohl's

Home & Livingwww.kohls.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+3.1 vs. last month2.65 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#646of 675

Top 96% · Bottom Tier

#1 (best)#675 (worst)

#644Peer

#645Peer

#646This company

#647Peer

#648Peer

Overall Customer Sentiment

Below Average

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 53% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 700 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.3%

Delivery Shipping

16.0%

Customer Support

11.4%

Pricing

10.9%

Product Quality

10.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 53.1% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

31.4%

4★

6.3%

3★

7.4%

2★

5.6%

1★

49.3%

Based on 700 analyzed reviews. Sentiment is improving: 41.2% of reviews in the last three months were positive, compared with 35.1% in the three months before that.

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