Based on public reviews and response behavior.
1,212 reviews over 532 days (about 69 per month). Busiest month: 15% of reviews. Languages: en 100%, unknown 0%.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
38.0
Industry average 66.9
28.9 below average
Rating
3.15
Industry average 4.46
1.31 below average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering August 2026 — 85 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 49% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,212 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.254 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.120). Review the worst months in the trend data to identify specific operational or product issues.
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