Travel & Hospitality • United Stateswww.kauaiexclusive.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 796 days (about 23 per month). Busiest month: 7% of reviews.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
70.2
Industry average 61.3
8.9 above average
Rating
4.72
Industry average 3.93
0.79 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
92% of reviews positive, 8% negative
Covering October 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 337 mentions with a sentiment score of 92.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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