Kaplan Financial Education

Professional Certification & Skills • United Stateswww.kaplanfinancial.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

45/100

−17.1 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#264of 281

Top 94% · Bottom Tier

#1 (best)#281 (worst)

#262Peer

#263Peer

#264This company

#265Peer

#266Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral2%
Negative32%

Sentiment Balance

Covering September 2024 — 50 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 44% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.9%

Onboarding

19.9%

Product Quality

18.8%

Loyalty

10.6%

Pricing

6.2%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

63.5%

4★

13.5%

3★

8.3%

2★

5.5%

1★

9.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.0% of reviews in the last three months were positive, compared with 85.5% in the three months before that.

Unlock full insights