Customereye

Centre of Excellence

Professional Certification & Skills • United Kingdomwww.centreofexcellence.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

73/100
4.14 ★ average rating · 938 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#22of 281
Top 8% · Top Tier
#1 (best)#281 (worst)
#20Peer
#21Peer
#22This company
#23Peer
#24Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 915 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.5%
Loyalty
18.5%
Customer Support
13.4%
Onboarding
13.0%
Pricing
9.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 19.9% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
72.5%
4
4.2%
3
3.8%
2
4.3%
1
15.2%

Based on 938 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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