Customereye

Trading Academy

Professional Certification & Skills • United Stateswww.tradingacademy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−10.0 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#190of 281
Top 68% · Mid Pack
#1 (best)#281 (worst)
#188Peer
#189Peer
#190This company
#191Peer
#192Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
31.2%
Customer Support
23.6%
Loyalty
13.0%
Pricing
10.0%
Onboarding
8.5%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 23.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.8%
4
6.7%
3
3.2%
2
0.5%
1
4.8%

Based on 600 analyzed reviews. Sentiment is improving: 97.4% of reviews in the last three months were positive, compared with 91.4% in the three months before that.

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