Based on public reviews and response behavior.
1,532 reviews.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,145 ranked companies · benchmark 24 Oct 2026
Score
39.4
Industry average 61.8
22.4 below average
Rating
2.05
Industry average 4.15
2.10 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 70% negative
Covering August 2026 — 316 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 54% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,532 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,145 ranked companies in Software & Web Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.366 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.4 sits in the bottom quarter of about 3,100 ranked Software & Web Services companies (25th percentile: 53, median: 62). The weakest topic and the reply rate are the two levers that move this score fastest.
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