LifeLock

Software & Web Services • United Stateslifelock.norton.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+5.4 vs. last month4.07 ★ average rating · 1,090 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#312of 363

Top 86% · Bottom Tier

#1 (best)#363 (worst)

#310Peer

#311Peer

#312This company

#313Peer

#314Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 37% negative

58%

positive

Positive58%
Neutral5%
Negative37%

Sentiment Balance

Covering August 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,048 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.5%

Communication

15.8%

Loyalty

14.1%

Product Quality

12.5%

Response Speed

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 37.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.6%

4★

6.2%

3★

4.8%

2★

4.4%

1★

16.0%

Based on 1,090 analyzed reviews. Sentiment is holding steady: 53.6% of reviews in the last three months were positive, compared with 52.2% in the three months before that.

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