1pMobile

Software & Web Services • United Kingdomwww.1pmobile.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−7.6 vs. last month3.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#90of 363

Top 25% · Top Tier

#1 (best)#363 (worst)

#88Peer

#89Peer

#90This company

#91Peer

#92Peer

Overall Customer Sentiment

Category Leader

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering November 2024 — 179 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

15.3%

Product Quality

14.2%

Customer Support

13.7%

Onboarding

11.3%

Communication

10.6%

Most feedback concerns Pricing.

The most common complaint theme is Communication, making up 10.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

62.5%

4★

7.0%

3★

5.3%

2★

4.3%

1★

20.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 74.5% of reviews in the last three months were positive, compared with 75.8% in the three months before that.

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